Returns and Exchange Policy

If it's not extraordinary it wont leave our hands - At Marvi, every piece is handcrafted with exceptional care and undergoes rigorous quality checks before dispatch. If, however, your order arrives damaged, is found to have a manufacturing defect, or you receive an incorrect item, we're here to help. Please review the policy below for details regarding returns, exchanges, refunds, and cancellations.

Domestic Orders

Eligible return or exchange requests for domestic orders must be initiated within 7 days of receiving your order.

To be eligible for a return or exchange, the jewellery must:

  • Be unused, unworn, and in its original condition.

  • Be returned with the original packaging, invoice, and Certificate of Authenticity (where applicable).

  • Not show any signs of wear, damage, resizing, polishing, alteration, or tampering.

Once your request is received, our team will review the details and arrange a complimentary pick-up through our trusted courier partner, wherever service is available.

All returned products undergo a quality inspection before a refund or exchange is approved. Marvi reserves the right to decline any return or exchange if the product does not meet the conditions outlined in this policy.

International Orders

At present, returns or exchanges for international orders are accepted only in the case of manufacturing defects, transit damage, or if an incorrect product has been delivered.

Requests must be reported within 7 days of delivery, and the product must remain unused and in its original condition, along with the original packaging and invoice.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Made-to-order jewellery.

  • Customized or personalized jewellery.

  • Engraved or embossed pieces.

  • Resized jewellery.

  • Products that have been worn, damaged, altered, repaired by a third party, or otherwise modified after delivery.

Damaged, Defective or Incorrect Items

If your order arrives damaged, has a manufacturing defect, or you receive an incorrect item, please notify us within 7 days of delivery.

To help us process your request quickly, kindly share:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs of the product and its packaging.

Once your request has been reviewed, we will arrange a complimentary pick-up. Following inspection, we will process an exchange or refund, as applicable.

Please note that normal wear and tear, accidental damage, improper handling, chemical exposure, or damage resulting from unauthorized repairs or modifications are not considered manufacturing defects.

Exchange Policy

Eligible products may be exchanged, subject to successful quality inspection and product availability.

If you wish to exchange your jewellery for another piece of higher value, you may do so by paying the applicable price difference.

Marvi reserves the right to determine exchange eligibility based on the condition of the returned product.

Refunds

Once the returned product has successfully passed our quality inspection, refunds will be initiated within 7–10 business days.

Refunds will be processed to the original method of payment. Depending on your payment provider or bank, it may take additional time for the amount to reflect in your account.

Order Cancellation

Orders may be cancelled within 2 hours of placement, provided they have not entered production or dispatch.

Orders for made-to-order, customized, personalized, or engraved jewellery cannot be cancelled once production has commenced.

How to Request a Return or Exchange

  1. Contact Marvi within the applicable return period.

  2. Share your order number, details of the issue, and photographs (if applicable).

  3. Await confirmation from our customer care team.

  4. Our courier partner will arrange a complimentary pick-up for eligible returns.

  5. Once the product passes quality inspection, your refund or exchange will be processed.

Need Assistance?

If you have any questions regarding your order or this policy, please contact us:

Phone: +91 9082106225

Email: contact@marviindia.com

Our team will be happy to assist you.